Effective date: February 16, 2026
Welcome to AloGuv (www.aloguv.com). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website and use our AI-powered personalized video message services.
By accessing or using AloGuv, you agree to the terms outlined in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform immediately. This policy applies to all users of the AloGuv website and services, regardless of how they access or use the platform.
We collect various types of information to provide and improve our services. The categories of data we collect include:
When you create an account or sign in, we collect your name and email address. Authentication is handled through Auth0, a trusted third-party authentication provider. We do not store your password directly -- Auth0 manages your authentication credentials securely on our behalf.
When you place an order for a personalized video, we collect the following details to fulfill your request:
We automatically collect certain technical data when you visit our website, including:
AloGuv uses cookies and similar tracking technologies for the following purposes:
We use the information we collect for the following purposes:
AloGuv uses artificial intelligence to generate personalized video messages. When you submit an order, the details you provide -- including the recipient's name, occasion, and any personal messages or anecdotes -- are processed by our AI systems to create a unique video script and corresponding video.
The data you provide for video generation is used solely for the purpose of fulfilling your order. Input data is retained temporarily during the video generation process and for a limited period afterward to enable order support, re-delivery, and quality assurance.
We do not use your personal data or order details to train our AI models. Your messages, recipient information, and personal anecdotes are never fed into any machine learning training pipeline. The privacy of the stories and details you share with us is something we take very seriously.
AloGuv relies on trusted third-party services to operate our platform. These providers have their own privacy policies governing how they handle your data:
We use Auth0 to manage user authentication and account security. When you sign in, Auth0 processes your credentials and provides us with basic profile information (name and email). Auth0 is a Okta company with enterprise-grade security standards. You can review their privacy practices at auth0.com/privacy.
All payment transactions on AloGuv are processed through Stripe, a PCI-compliant payment processor. Stripe handles your credit card and billing information directly -- we never have access to your full card details. You can review Stripe's privacy policy at stripe.com/privacy.
We use analytics tools to understand how visitors interact with our website. This data helps us identify areas for improvement, measure the effectiveness of our features, and make informed decisions about our platform's development. Analytics data is collected in aggregate and is not used to personally identify individual users.
We do not sell your personal information. AloGuv will never sell, rent, or trade your personal data to third parties for marketing or advertising purposes.
We may share limited information with trusted service providers who assist us in operating our platform (such as Auth0 for authentication and Stripe for payment processing), but only to the extent necessary for them to perform their services on our behalf. These providers are contractually obligated to protect your data and use it only for the purposes we specify.
We may also disclose your information if required by law, in response to a valid legal process (such as a court order or subpoena), or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
We take the security of your personal information seriously and implement industry-standard measures to protect it. Our security practices include:
While we strive to protect your data using commercially reasonable measures, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to promptly addressing any security incidents should they occur.
You have the following rights regarding your personal information:
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.
We retain your information only for as long as necessary to fulfill the purposes described in this policy:
When your data is no longer needed, we will securely delete or anonymize it in accordance with our data management practices.
AloGuv is not directed at children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal data from a child under 13, we will take steps to delete that information as promptly as possible.
If you are a parent or guardian and believe that your child has provided personal information to AloGuv, please contact us at [email protected] so that we can take appropriate action.
AloGuv operates globally, and your personal information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction.
When we transfer your data internationally, we take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy and applicable data protection laws. By using AloGuv, you consent to the transfer of your information to countries outside your country of residence.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by posting the updated policy on this page with a revised effective date.
For significant changes that materially affect your rights or how we use your data, we will make reasonable efforts to notify you via email or through a prominent notice on our website. We encourage you to review this page periodically to stay informed about how we protect your information.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please don't hesitate to reach out:
We take every inquiry seriously and will do our best to respond within a reasonable timeframe. Your privacy matters to us, and we are always here to help.